Managed Services

Our Slogan is Simple:

Reliable, cost effective, trustworthy IT Support for your business - guaranteed to reduce your costs.
Reliability of your ICT Systems is critical for consistent delivery of your products and services to your customers, and it is vital to ensuring that the staff in the company can maintain a high productivity. Much of a general IT person's job is reacting to problems rather than proactively managin their IT environments. Staff must also deal with PC issues that are less visible to management, such as application crashes, performance issues, and loss of data, leading to a high degree of frustration. Additional staff time is required to compensate for the technology failures to complete the same job twice effectively.

Often when we think of IT issues we think of major disruptions but frequently a big cost for businesses is user downtime. Consider this:

  • If users can't work because of IT issues then you lose productivity
  • If their workflow is disrupted then it has to be restarted and this can take time
  • Time wasting that goes on when users wander off because they are waiting for someone to arrive to fix the issue
  • The disruption to other users by one person whose PC isn’t working

It all adds up. PC issues can be a constant irritant for users, and getting someone to fix them takes time, and let's face it, isn't what most IT staff want to be doing.
So what can you do?                                                                                          
ICT Worldwide surveyed a number of New Zealand organisations in both the SMB and larger corporate environments to identify what they thought would help.  Many have tried Managed Services but found there were too many loopholes and added costs in the offering they had. What they identified was a requirement for a comprehensive and cost effective systems maintenance and management cover for business ICT systems for a low monthly fixed price, with the following options:

  • In line with good management practice, having all PCs and Servers with predefined Key Performance Indicators, so alerts are generated when KPI's are exceeded, requiring remediation.
  • These alerts be able to be sent to an internal IT Administrator or person appointed to be responsibile for IT (such as an Office/Practise Manager) or to an external provider.
  • This ensures that issues with IT Systems are identified early, before they become major problems, and their identification is traced and reported on, giving a level of accountability.
  • The ability to get to select the level of IT support most suited to their business, and customise the plan to meet their business requirements in terms of support, maintenance and management, rather than be forced to a one size fits all approach.
  • Having the option of a remote help desk service, so that users call the service to log every request, rather than approaching an internal person in an informal manner, and jobs get tracked and allocated based on a set criteria of severity and impact to the business.

    Overall this approach provides organisations with options for levels of cover like an insurance policy does, with the aim of ensuring that your business systems have cover for the level of service that they need, without paying for things that you don't need.

    The feedback showed that organisations with their own IT staff liked having the monitoring to handle the day to day checks automatically so that the staff can focus on the more strategic tasks. Those without internal IT staff preferred that rather than pay for them, or pay for someone to come in regularly, they obtain cover that gives them all the benefits of internal staff without the overheads. It is an effective and efficient approach, reducing user downtime and improving productivity, which in this economic climate is what we all seek.

    Based on this feedback ICT Worldwide have developed a service cover for organisations that we call ICTcover.  With options for purely monitoring and alerting of systems with daily system health checks, through to complete remote support, depending on business needs, all of the ICT support needs of organisations in the small to mid sized market are covered. 

    For SMB’s who don’t want the hassle and capital expense of owning their own IT infrastructure but don’t want the risk of seeing their data held in someone else’s location we can even provide a ‘Technology As A Service’ where we put in place our server and related equipment at your site so you still have all the data onsite, but we own and manage the equipment.

    To find out the level of ICTcover that your business systems need contact ICT Worldwide on 358 3340 or email sales@ictworldwide.com

    • Whether it is network design, troubleshooting, remote access, systems upgrades, ongoing support, advice on technology changes to match business issues or a fresh set of eyes on your current set up, ICT Worldwide have the skills to help.

    If you would like to learn more or discuss your current business requirements, call ICT Worldwide on:

    +64 9 360 3573 or email us at sales@ictworldwide.com.

    So what can you do?

    ICT Worldwide surveyed a number of New Zealand organisations in both the SMB and larger corporate environments to identify what they thought would help.  Many have tried Managed Services but found there were too many loopholes and added costs in the offering they had. What they identified was a requirement for a comprehensive and cost effective systems maintenance and management cover for business ICT systems for a low monthly fixed price, with the following options:

    • In line with good management practice, having all PCs and Servers with predefined Key Performance Indicators, so alerts are generated when KPI’s are exceeded, requiring remediation.  
    • These alerts be able to be sent to an internal IT Administrator or person appointed to be responsible for IT (such as an Office/Practice Manager) or to an external provider.
    • This ensures that issues with IT systems are identified early, before they become major problems, and their identification is tracked and reported on, giving a level of accountability.
    • The ability to get to select the level of IT support most suited to their business, and customise the plan to meet their business requirements in terms of support, maintenance and management, rather than be forced into a one size fits all approach.
    • Having the option of a remote help desk service, so that users call the service to log every request, rather than approaching an internal person in an informal manner, and jobs get tracked and allocated based on a set criteria of severity and impact to the business.

    Overall this approach provides organisations with options for levels of cover like an insurance policy does, with the aim of ensuring that your business systems have cover for the level of service that they need, without paying for things that you don't need.
    The feedback showed that organisations with their own IT staff liked having the monitoring to handle the day to day checks automatically so that the staff can focus on the more strategic tasks. Those without internal IT staff preferred that rather than pay for them, or pay for someone to come in regularly, they obtain cover that gives them all the benefits of internal staff without the overheads. It is an effective and efficient approach, reducing user downtime and improving productivity, which in this economic climate is what we all seek.
    Based on this feedback ICT Worldwide have developed a service cover for organisations that we call ICTcover.  With options for purely monitoring and alerting of systems with daily system health checks, through to complete remote support, depending on business needs, all of the ICT support needs of organisations in the small to mid sized market are covered. 
    For SMB’s who don’t want the hassle and capital expense of owning their own IT infrastructure but don’t want the risk of seeing their data held in someone else’s location we can even provide a ‘Technology As A Service’ where we put in place our server and related equipment at your site so you still have all the data onsite, but we own and manage the equipment.
    To find out the level of ICTcover that your business systems need contact ICT Worldwide on 358 3340 or email sales@ictworldwide.com