Private Cloud from ICT Worldwide reduces your IT costs in several ways:

- Private Cloud is provided for a low monthly fixed fee, reducing current support costs by up to 50%
- We can provide Private Cloud infrastructure on your site or manage your existing systems
- We emphasize reliability and systems uptime, as downtime is the most costly aspect of owning IT
- Technical support is provided onsite or remotely as required
- When you have Per User Licensing from us, all upgrades are undertaken at no additional cost
- We have flexible software licensing on a per user basis, adjustable on a monthly basis
- We promote systems standardisation across all our clients that allows us to reduce support costs
- We work closely with you to help your team and the business be more productive

Our Private Cloud business model is not based on per hour services. Because all support is fixed price, it does not cost you anything when we need to undertake proactive maintenance and management. In fact, our team is incentivised to keep the highest possible uptimes on your server systems and PC's.

• Full Infrastructure Support
  
  Our Service Level Model means you get fast access to our team of experts. We manage and maintain all systems that are included in the cover (each device needs to be listed in the agreement) up to a pre-determined level of support in terms of a maximum of 40 hours that can be utilised on a monthly basis for maintenance and management of your systems.
  
  We aim to lower costs for our clients and to be as inclusive as possible for the types of ICT support that are required from time to time. Costs are kept down because the Private Cloud solution is standardised on products that we know are effective, and using ICT Worldwide's skills and tools to keep things running.
  
  This means less downtime for your organisation, making you more effective.
  
  Support for the Equipment Covered
  
  Support includes management and maintenance for all desktops, laptops, servers, and networking:
  
  - Full remote support plus onsite support as required
  - All servers are monitored for issues and outages
  - Daily system health checks and performance tuning
  - PC/Laptop/Thin Client management
  - Helpdesk level one support
  - Maximum one hour response during normal business hours (8.30am - 5.30pm M-F)
  - 24 hour engineer support callout available
  - Quarterly account management meeting and report review
  - Up to 40 hours monthly cover for maintenance and management
  
  This provides a robust end-to-end support structure for the technology systems, allowing your organisation to focus on its business and not be concerned with how well its IT systems will run.
  
  Our mission is to reduce your annual IT operational costs. We are confident we can reduce your annual IT operational costs by up to 50%.
  
  Call us on 0800 428 787 and ask for Jeff, Karen or Abhay, and we can help you reduce your IT spending.